Knowledgebase

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Can I use FTP as an off server backup?

We don't recommend it, as it can be considered a "file dump" which is against our TOS.What is...

Common FTP Socket Errors

A socket is defined as one endpoint of a two-way communication link between two programs running...

Composer publishing

Here are the basic settings which work for our customers. On the settings tab: Site name =...

Dreamweaver settings

How to publish with Dreamweaver: Open your Dreamweaver and look in the top menus. Click...

FTP Settings and Connection

This FTP information is found in the welcome email we send. (The FTP information is your control...

FrontPage publishing

FrontPage settings With FrontPage Extensions: * In cPanel, FrontPage Extensions must be...

How to Use Web FTP / browser-based FTP

How to use browser-based FTP (also known as WebFTP) on your Windows PC: Open My Computer (do NOT...

How to control FTP sessions

There is an icon in cPanel called "FTP Session Control", but this feature only works with...

How to create an FTP account

An FTP account is basically used to upload and manage your files on your web site. By default, an...

How to set up an anonymous FTP message

An anonymous FTP message is displayed when an anonymous FTP user connects to an FTP account. This...

How to set up anonymous FTP access

Anonymous FTP access allows anyone to access your public_ftp folder. The intention is to allow...

How to use FTP via Windows Explorer

Microsoft has developed an easy way for you to connect and upload files to your website. Notice:...

My FTP is really slow or disconnects often. Why?

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not...

Passive FTP mode

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not...

Publishing Issues

First, Refresh the webpage in your browser.All website files must be inside the public_html...

Where can I download a free FTP?

There are several FTP clients which you may download and install for free. We have video...

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www...

Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall...

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not...

Xsite settings

To publish to your server using xSite do the following: Go into the Publishing Tab in XSP....

iWeb

Apple iWeb is a template-based WYSIWYG website creation tool. Your iWeb program is designed by...