Shared and reseller servers are backed-up once a week on Sunday; the exact time depends on when we can get to your server. If today is Sunday, please contact us via phone or live chat, so that we can check if the new backup already ran.

 

Here are the important limits from the TOS.

Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage, however databases will still be backed up.

Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up.