Knowledgebase

Extra Folders

If you are seeing extra folders in webmail which you do not want, then please unsubscribe those folders.

If you are seeing extra folders in your mail client, please delete those folders.

  • 20 Users Found This Useful
Was this answer helpful?

Related Articles

421 Unexpected failure

If you are trying to send emails and get a message like: 421, response: Unexpected failure, please try later then it could be a temporary issue. If the message says: "No action is required on...

451 error while writing spool file

This message indicates that your email is not configured properly. Please double check you are using the correct outgoing SMTP settings. If you are still having problems, contact us via phone or...

535 Incorrect authentication data

If you have a Linux dedicated server, you can fix this problem. In root WHM, go to Email > Repair Mailbox permissions. If you do NOT have Linux dedicated, please contact us via phone or live chat.

550 error

This error indicates an inability to send emails. There are many reasons for a 550 error. 550 DICTIONARY ATTACK You must stop sending emails and pause your mailing lists. Then wait one hour. If...

Are you able to receive emails but not send?

If you aren't able to send this usually means one thing... your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing...