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Can I use FTP as an off server backup?

We don't recommend it, as it can be considered a "file dump" which is against our TOS.

What is file dumping? - A large number of files that are transferred from one place to another without any particular organization, as in copying media or backup files from your computer to our server.

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Xsite settings

To publish to your server using xSite do the following: Go into the Publishing Tab in XSP. Enter your Domain name (Use youdomain.com without the www.) FTP Server (Use your server IP) FTP...

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not work within 24 hours, please contact Technical Support.

Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it.2. Make sure you have the IP address in your welcome email for host name (only...

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space. New...

Where can I download a free FTP?

There are several FTP clients which you may download and install for free. We have video tutorials that will teach you how to use them as well. Click on the "Download" link next to the name of the...